I hope that if someday I decide to move from Colorado, that I move within driving distances of either my family or my wife's family. Not so close that they can simply show up unannounced. But close enough so that come Thanksgiving or Christmas, we can simply hop in the car and take a long drive to get to their house, and in some way break the surely bonds of...traveling on airplanes in the United States. This past weekend was a case in point.
So we travel to Minneapolis for meetings and to take a few days off in the area. I have always been a big fan of Minneapolis, and feel it is, as a city, one of the truly underrated areas of the country. A little confusing to drive in (uhh...I-35 West North? What the hell is THAT? And before anyone writes me, yes, I understand WHY there is an I-35 West and an I-35 East...but just give one of the two spurs a different number designation, and avoid that whole confusing mess). We flew on United.
Anyway, my wife goes to the airport on Thursday, as she was in-between jobs. She even does the early check in Wednesday night at home, as they beg you to do. When doing early check-in, she was eager to change seats, as she was assigned a middle seat. Of course, no seats were available to change, because the airlines lock and block different seats for different reasons. So nothing was gained by early check-in. She arrives at the airport, and there are no longer much in the way of people to deal with at United. There are rows of self-check-in kiosks, with about one person manning 10 kiosks. She went to one of the people behind the counter and asked about switching her seat. Since she already checked in, they would not do it or deal with the issue, and they directed her to deal with it at the gate. Of course, there is never anyone at the gate anymore until 30 to 45 minutes before the flight, so the chances of being moved to a seat not in the middle were small. She stopped by United Customer Service. They offered to change her seat to exit row for money. They did move her seat to something not in the middle, but it was bizarre to hear that they wanted money for exit row. Just like the mafia. Gimme some cash, and you can have a decent seat.
Finally, my turn comes. Friday. Evening. Rush hour. Probably one of the busiest times at the airport. I do the early check in online, and I am also somehow saddled with this crappy seat arrangement. Each security check point has lines going on for seemingly ever. 1 hour wait to get through. They have 10 lanes at each security spot at DIA, but only 1 check line was open for regular passengers, and 1 check line was open for first class passengers. That makes a LOT of sense. I can't wait to see how they handle it around the holidays. I saw plenty of people in my line who were in danger of blowing the boarding time because the security was so spartan. (I point out problems with security because the airlines are at least in part responsible for providing it - and they are doing a shitty job of that).
The plane itself was not clean, although I was moved by the Customer Service people to an exit row-ish seat. The flight attendant didn't come around with drinks, but instead came around with a tray with about 10 pepsis, 10 diet pepsis, 2 ginger ales, and 2 waters. I asked for water, but she ran out. She came back and offered me a pepsi. No thanks, can I have a water? A third time. A fourth time. I never did get my water. Oh well.
Flight back. We get to the airport. We purchased our tickets separately (although at the same time over the phone), as we were flying to MSP on different flights. So we had different seats. We went to the line where we could check in with a human being. United actually employs bouncers (ok, guys who wear United shirts who ostensibly are there to help direct you to the correct place to go) who are paid solely to keep you from dealing with their customer service agents. Are you freaken kidding me? The airline is in bankruptcy, and they pay someone to stop you from dealing with customer service?
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